FAQ
You've got questions. We've got answers!
Product
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Where can I find a list of Botkeeper's connections?
Our connections library can be found at Botkeeper Connect page.
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What is the difference between a Botkeeper white-labeled platform and a non-white label platform?
Botkeeper offers two types of platforms to its Accounting Partners. Botkeeper's white-labeled platform is our platform with no Botkeeper branding anywhere. The White Label platform allows the CPA firm to use the Botkeeper platform and service without the client's awareness. The non-white labeled Botkeeper platform is the Botkeeper platform with Botkeeper branding. This allows Botkeeper to work directly with the CPA's clients if needed.
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Does Botkeeper have a mobile app?
Botkeeper does not have a mobile app. However, our platform is mobile-friendly.
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Where can I find pricing for Botkeeper packages?
We offer various pricing packages, as well as custom packages for both accounting partners and business owners. For information, head over to our websites at Botkeeper Accounting Partner Packages for Accounting Partners and at Botkeeper Business Owners Packages for Business owners.
Security
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How does Botkeeper protect data?
Botkeeper protects data with 256-bit encryption within the Botkeeper Platform; that’s the same level of encryption you’ll find with online banking and shopping. And for added security, all systems and databases are located in Amazon Web Services (AWS) data centers within the US. Botkeeper leverages AWS security products to ensure that our systems and infrastructure are configured in accordance with security and compliance best practices. In addition, all Botkeeper employees attend annual information security training, and we own our IP.
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Does Botkeeper have a SOC audit?
Botkeeper is in the process of achieving SOC2 - Type 1.
General
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What is Botkeeper's boilerplate?
Botkeeper provides automated bookkeeping support to businesses by using a powerful combination of skilled accountants alongside machine learning and artificial intelligence (AI). Our clients receive 24/7 accounting and support as well as incredible insight into their financials with beautiful dashboards and unlimited reporting. Our Accounting Partners are able to grow their book of business and provide high-quality services to your clients. Bring on 10+ clients per day and get crystal clean financials at tax time- while reducing overhead.
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How can the Botkeeper brand help my business?
Botkeeper will help you significantly increase the probability of reaching your business objectives.
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Where can I find a style sheet for the Botkeeper brand?
The Botkeeper style guide can be found within the Botkeeper Press Kit.
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How do I refer a client to Botkeeper?
Botkeeper loves referrals! If making an email or phone introduction, You can reach out to your Account Manager at anytime to make the connection. We also encourage you to set up co-branded landing pages on your website to point your prospects to! On the backend, we'll be able to get your lead to the right person quickly and easily.
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How do I refer a potential Strategic Partner to Botkeeper?
Yes! Bring on the Partners! If you've connected with a business that would be a great Strategic Partner to add to our ecosystem, we're happy to explore the opportunity! You can reach out to your Account Manager at anytime to introduce your Strategic Partner recommendation to Botkeeper.
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How do I stay in the loop on Botkeeper's updates/latest functionalities?
The best way to stay up-to-date on all things Botkeeper is to sign up to receive Botkeeper emails and blog notifications, and to follow us on social media (links can be found in the footer of Botkeeper.com).
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How do I schedule my Botkeeper webinar?
Upon getting started, you should have received your Marketing welcome kit, as well as the invitation for your first Marketing planning session. You're welcome to communicate with the Partner Marketer noted there, or reach out to marketing@botkeeper.com any time!
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How do I schedule my Botkeeper press release?
Upon getting started, you should have received your Marketing welcome kit, as well as the invitation for your first Marketing planning session. You're welcome to communicate with the Partner Marketer noted there, or reach out to marketing@botkeeper.com any time!
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How do I schedule my Botkeeper blog post?
Upon getting started, you should have received your Marketing welcome kit, as well as the invitation for your first Marketing planning session. You're welcome to communicate with the Partner Marketer noted there, or reach out to marketing@botkeeper.com any time!
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Will someone from Botkeeper check in with me at certain milestones?
Your Account Manager is alongside you for every step in the process. Your various teams will also have different milestones and objectives in motion. For example, our marketing teams may be working together on webinar planning, while our sales teams are planning field readiness sessions. Multiple layers of support!
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Who do I send my logo to for my dedicated webpage?
You can provide your custom logo as part of the Strategic Partner questionnaire you will fill out during your initial onboarding. If you have any issues or need to update your logo, please contact marketing@botkeeper.com.
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What is a Botkeeper Strategic Partnership program?
The Botkeeper Strategic Partnership program is designed for client-centric software companies, service providers, financial organizations, etc... that want to grow their businesses by bringing the best-in-class bookkeeping and accounting solutions to their audiences. Our trusted network is a community of elite organizations who promote the Botkeeper platform, to help their clients to achieve their goals. Start growing your business by showing your clients the power of better bookkeeping!
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Why should I partner with Botkeeper?
By partnering with Botkeeper, you receive access to multitude of accounting firms, CPAs, and business owners.
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I want to know more about Botkeeper history, leadership, and more.
You can learn more about Botkeeper by going to About Us page. This contains various information on Botkeeper, including our leadership, our culture and values, and more.
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Does Botkeeper have social media?
Botkeeper is on all major social media channels: Facebook, Twitter, Instagram, LinkedIn and YouTube. We encourage you to follow us to stay up-to-date on all things Botkeeper (links can be found in the footer of Botkeeper.com).
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Who are Botkeeper's target customers?
Botkeeper's target customers are accounting firms and business owners across the United States.
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Where can I find Botkeeper's case studies and testimonials?
Botkeeper loves to hear from their clients and partners! Our case studies can be found on our website at Case Studies page and our testimonials can be found on our website at Botkeeper Client Testimonials page.
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How does Botkeeper measure my success as a solutions provider?
Botkeeper works with Strategic Partners to evaluate the performance based on the goals agreed upon during the initial partnership. Success measures are on a partnership by partnership basis.
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What is Botkeeper's vision?
Our vision at Botkeeper is to build amazing AI to work with expertise of our amazingly skilled accountants to automate manual work while providing our clients and partners with an exceptional experience. We'll handle the bookkeeping, so our clients can do more of what they love. Be the #1 Automated Bookkeeping Platform measured by monthly entities supported. Delivering high accuracy, daily financials to Advisors (Accounting Partners) and Business Owners (Direct Clients) at the lowest market price.
Service
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What is a Bot Team?
A Bot Team is made up of a combination of automation via Artificial Intelligence, Machine Learning, and software with some light human oversight.
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Will someone from Botkeeper check in with me at certain milestones?
Your Account Manager is alongside you for every step in the process. Your various teams will also have different milestones and objectives in motion. For example, our marketing teams may be working together on webinar planning, while our sales teams are planning field readiness sessions. Multiple layers of support!
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What payroll services does Botkeeper offer? (e.g., payroll service, payroll processing)
There are 2 levels of service Botkeeper provides as it relates to payroll: 1) We collect the payroll transaction via payroll vendor report and input that into QuickBooks Online via a Journal Entry. 2) We submit payroll information to the third-party vendor in addition to option 1. For submission, the provider must be one of Botkeeper's approved payroll integrations.
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What do I do if I have a question for the Botkeeper team?
You can reach out to Account Manager at anytime with questions.
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Does Botkeeper assist with 401k contributions?
Botkeeper is not able to assist with 401k contributions in terms of "money movement." However, Botkeeper can still record the journal entry for these type of transactions.
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Does Botkeeper provide any CFO-level services?
Botkeeper does not provide any CFO level service, however you can speak to your Account Manager to learn how we can connect you to a trusted CFO provider.
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Where can I find out more about Botkeeper services and software?
You can discover information on Botkeeper advanced automation in both services and software by visiting our Services & Software page.
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What if I need more support?
If you need support you can contact your Account Manager.
Billing
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Who do I contact with a partnership billing question?
For all questions billing related, you can reach out to your Account Manager at any time.
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Where can I get a copy of my invoice for my Strategic Partnership with Botkeeper?
If you need a copy of your invoice from Botkeeper, please reach out to your Account Manager.
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What do I do if I want to cancel my contract with Botkeeper?
If you'd like to cancel or change your contract with Botkeeper, please reach out to your Account Manager to determine the next steps.