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How to cancel a client termination (Legacy ONLY)

If you are using Botkeeper's legacy platform (NOT Infinite), here is how you can cancel a client termination.

If you have canceled a client you want to reinstate for any reason, here are the steps you can take to reinstate them.

  1. Navigate to the global Client & User Management module
  2. Click on the Clients tab
  3. Select the Client
  4. After the window updates, click the View Scope button
  5. When the Scoping Tool launches, click the Action button
  6. Select the Cancel Termination option in the drop down
  7. A pop-up window will appear, click the cancel termination button to confirm you want to cancel the termination for this client
  8. Your client status in the scoping tool will now reflect: TERMINATED
You have successfully canceled your client's termination and can click the X in the upper right window to return to your platform