How to cancel a client termination (Legacy ONLY)
If you are using Botkeeper's legacy platform (NOT Infinite), here is how you can cancel a client termination.
If you have canceled a client you want to reinstate for any reason, here are the steps you can take to reinstate them.
- Navigate to the global Client & User Management module
- Click on the Clients tab
- Select the Client
- After the window updates, click the View Scope button
- When the Scoping Tool launches, click the Action button
- Select the Cancel Termination option in the drop down
- A pop-up window will appear, click the cancel termination button to confirm you want to cancel the termination for this client
- Your client status in the scoping tool will now reflect: TERMINATED
You have successfully canceled your client's termination and can click the X in the upper right window to return to your platform