FAQs About Late Fees and Penalties

How will I know if a payment is past due?

Botkeeper will notify you when your payment is past due.

What late fees and penalties should I expect?

You'll incur a monthly finance charge of one and a half percent (1.5%) for any balance that is overdue by thirty (30) days; access to the Services shall be suspended if past due amounts are over thirty (30) days past due. If you fail to pay the overdue balance within ninety (90) days from the point at which the Services have been suspended, then Botkeeper may delete and expunge all Customer Content from its systems.

Customer shall be responsible for any reasonable and documented costs incurred by Botkeeper in the collection of unpaid invoices that are more than ninety (90) days past due, including, but not limited to, collection and filing costs, notification procedures, and reasonable attorney's fees.

If Botkeeper has deleted my firm's content, can I get it back?

Botkeeper is not responsible for the backup of Customer Content.

What if I dispute a charge?

If you dispute any portion of an invoice, you agree to pay the undisputed portion of the invoice and to submit a written dispute within ten (10) business days of the invoice date. Your dispute must include written documentation to support the dispute. Upon receipt of a written dispute from you, Botkeeper will attempt to work with you to resolve the dispute through good faith negotiation.

If we fail to resolve a dispute within sixty (60) days after delivery of a dispute notice, then either party may seek arbitration in accordance with the procedures set forth in Section 15.2 of our Terms and Conditions. Customer's failure to submit a written dispute of charges within such time shall be deemed final acceptance of all charges.