How to request a data deletion
Depending on what you need to delete, there are different options.
Here's what to do if you need data deleted.
Delete all of a client's data immediately
When you terminate a client, their data will remain in our system for 90 days in the event you want to reinstate them. If you need their data deleted immediately, this will tell you how.
Deleting personal data
Correcting, Updating, Accessing, or Removing Personal Information. You can correct, update, or remove your personal information if it changes or if you no longer want to receive information from us beyond information related to our services. This can be done by managing your personal information through your Botkeeper account or by emailing a request to us at human@botkeeper.com. You may also request access to your personal information that we collect by sending a request to us at human@botkeeper.com.
Deleting Your Account. You may request deletion of your account by sending an e-mail to human@botkeeper.com. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal information after you delete your account, but not in a manner that would identify you personally.
Deleting firm data
If your firm chooses not to renew its Botkeeper contract, any client data will be stored for 90 days to ease your potential return, UNLESS you delete the client data prior to canceling your subscription, per the above instructions (which will need to be executed for EACH of your clients in he platform). If you need all of this information deleted immediately after you've unsubscribed, please file a ticket to let us know.