Botkeeper Legal

Terms of Service

Last Updated: October, 2026

Welcome to Botkeeper. Botkeeper is a business division and brand owned and operated by Xendoo Inc. ("Xendoo," "Botkeeper," "we," "us," or "our"). These Terms of Service ("Terms") govern access to and use of the Botkeeper websites, software, applications, platform, tools, features, documentation, and related services that we make available (collectively, the "Services").

These Terms form a binding agreement between Xendoo Inc. and the individual or organization that accepts these Terms or enters into a Service Order referencing them ("Customer"). Individuals authorized by a Customer to use the Services are "Authorized Users." Customer and Authorized Users may be referred to collectively as "you" or "your" where the context permits.

By accessing or using the Services, clicking a button or checking a box indicating acceptance, or signing an order form or other ordering document with Xendoo for Botkeeper Services (a "Service Order"), you acknowledge that you have read, understood, and agree to be bound by these Terms and the applicable Service Order (collectively, the "Agreement"). If a Service Order expressly conflicts with these Terms, the Service Order controls with respect to that conflict.

If Customer has entered into a separately negotiated written agreement with Xendoo governing the Services, that agreement will control to the extent it expressly supersedes these Terms. Authorized Users remain subject to the use, security, confidentiality, and acceptable-use provisions applicable to them.

PLEASE READ THESE TERMS CAREFULLY. SECTION 15 CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS ACTION AND JURY TRIAL WAIVER, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

1. General Provisions

1.1 Customers, Authorized Users, and Customer Content

"Customer" means the individual or legal entity identified in a Service Order or otherwise accepting the Agreement. If an individual accepts the Agreement on behalf of a business or other organization, that individual represents and warrants that they have authority to bind that organization.

Customer may authorize employees, contractors, clients, or other permitted users to access the Services as Authorized Users. Customer is responsible for its Authorized Users and for their compliance with the Agreement.

Customer and Authorized Users may submit information, documents, spreadsheets, images, accounting records, transaction information, personal information, and other content to the Services or to our representatives. Such information is collectively "Customer Content." Customer retains ownership of Customer Content, subject to the limited licenses granted in Section 2.2.

1.2 Eligibility

You may use the Services only if you can form a binding contract with Xendoo and only in compliance with the Agreement and applicable law. The Services are intended for business use and are not directed to children under 13. Customer must ensure that its Authorized Users satisfy applicable eligibility requirements.

1.3 Subscriptions

A subscription permits Customer and its Authorized Users to access the Services during the applicable Subscription Period. Subscription scope, pricing, usage limits, and other commercial terms may be stated in a Service Order.

1.4 Beta and Pre-Release Features

We may make beta, preview, pilot, experimental, or pre-release features available from time to time ("Beta Features"). Beta Features may be changed or discontinued at any time and are provided "as is" and "as available" without commitments regarding availability, performance, or continued support.

1.5 Feedback

If you provide suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Services ("Feedback"), you grant Xendoo a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that Feedback into its products and services without restriction or compensation, provided that Xendoo will not publicly identify Customer as the source of Feedback without permission.

1.6 Privacy and Data Protection

Our collection and use of personal information is described in the Privacy Policy below. Customer is responsible for providing any notices and obtaining any rights, permissions, or consents necessary for Customer Content to be lawfully provided to and processed by Xendoo and its service providers.

2. Services Usage and Restrictions

2.1 Ownership and License to Customer

Xendoo owns and retains all right, title, and interest in and to the Services, Botkeeper platform, software, technology, Documentation, designs, workflows, models, configurations, improvements, and related intellectual property, excluding Customer Content and third-party materials. "Documentation" means user guides, help materials, technical documentation, and other materials we provide regarding use of the Services.

During the applicable Subscription Period and subject to the Agreement, Xendoo grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services and Documentation for Customer's internal business purposes and to permit its Authorized Users to do the same.

We may collect information regarding use and performance of the Services ("Usage Data") and may create aggregated or de-identified information from Customer Content, provided that such information does not reasonably identify Customer, an Authorized User, or another identifiable person ("De-Identified Data"). Xendoo may use Usage Data and De-Identified Data to operate, secure, analyze, support, improve, and develop the Services and its business, and for other lawful business purposes.

2.2 Customer Content and Licenses

As between Xendoo and Customer, Customer retains all right, title, and interest in Customer Content. Customer grants Xendoo, its affiliates, subcontractors, and service providers a worldwide, non-exclusive license to host, access, reproduce, transmit, process, display, modify as technically necessary, and otherwise use Customer Content solely as reasonably necessary to: (a) provide, operate, maintain, secure, and support the Services; (b) prevent or address service, security, fraud, support, or technical issues; (c) comply with law; (d) carry out Customer's instructions; and (e) exercise rights expressly granted under the Agreement.

The foregoing license lasts only for so long as reasonably necessary to provide the Services or fulfill the purposes described above, except for copies retained in backups, archives, or records as required by law or legitimate business requirements. Nothing in this Section gives Xendoo the right to publicly display, publish, or market Customer Content except with Customer's authorization or in de-identified form.

2.3 Responsibility for Customer Content

Customer is responsible for the accuracy, quality, legality, and integrity of Customer Content and for the means by which Customer acquired it. Customer represents that it has all rights and permissions necessary to provide Customer Content to Xendoo and permit its processing in accordance with the Agreement.

2.4 Regulated and Sensitive Information

The Services may process business, financial, accounting, tax, and personal information ordinarily necessary to provide the Services. Customer must not submit information subject to specialized regulatory requirements that the applicable Service Order or written agreement does not expressly authorize Xendoo to process. Without limiting the foregoing, Customer must not use the Services to process protected health information subject to HIPAA, student education records subject to FERPA, information collected from children in a manner subject to COPPA, or other specially regulated information unless Xendoo has expressly agreed in writing to support the applicable use case and any required contractual terms are in place.

Where applicable privacy laws govern personal information processed through the Services, each party will comply with its obligations under those laws. If the parties execute a Data Processing Addendum or similar privacy agreement, that document will control with respect to its subject matter.

2.5 Acceptable Use

You may not, and Customer must not permit any Authorized User or third party to:

• • copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Services except as expressly permitted by the Agreement;

  • reverse engineer, decompile, disassemble, or attempt to discover source code, models, algorithms, or underlying components of the Services except to the extent such restriction is prohibited by law;

  • circumvent or interfere with access controls, security features, usage limits, or technical restrictions;

  • use the Services to introduce malware, malicious code, or other harmful material;

  • access the Services through unauthorized automated means or in a manner that unreasonably burdens the Services;

  • use the Services to violate law, infringe third-party rights, engage in fraud, or process content that Customer does not have the right to provide;

  • use the Services to develop or train a competing product using Xendoo confidential or proprietary information, except as expressly authorized in writing; or

  • misrepresent identity, affiliation, authorization, or the source of Customer Content.

We may suspend or restrict access when reasonably necessary to address a security risk, suspected unlawful activity, material breach, threat to the Services or other users, or nonpayment, and will provide notice when commercially reasonable and legally permitted.

2.6 Free Trials and Promotional Access

If we offer a free trial or promotional period, additional terms presented at enrollment may apply. Unless otherwise stated, trial access is provided "as is" and may be modified or discontinued at any time. If a trial converts automatically to a paid subscription, the applicable enrollment flow or Service Order will disclose the conversion terms and cancellation requirements.

3. Intellectual Property

3.1 Xendoo and Botkeeper Intellectual Property

The Services and all related intellectual property rights, including the Botkeeper platform, software, technology, workflows, models, designs, improvements, modifications, and Documentation, are and will remain the exclusive property of Xendoo Inc. and its licensors. "Botkeeper" and associated names, logos, and marks are trademarks or service marks owned by or licensed to Xendoo. Except for the limited rights expressly granted in the Agreement, no rights are granted to Customer by implication, estoppel, or otherwise.

3.2 Know-How

Each party may use the general knowledge, skills, and experience retained in the unaided memory of its personnel, provided that doing so does not disclose or misuse the other party's Confidential Information or infringe the other party's intellectual property rights.

4. Payment

4.1 Fees

Customer will pay the fees stated in the applicable Service Order ("Fees"). Unless otherwise stated in the Service Order, Fees are due in accordance with the billing schedule specified there and are nonrefundable except as expressly provided in the Agreement or required by law.

4.2 Payment Methods and Automatic Billing

Where Customer authorizes recurring payment by ACH, credit card, or another payment method, Customer authorizes Xendoo and its payment processor to charge the applicable Fees, taxes, and authorized charges when due. Customer must maintain accurate and current billing and payment information.

4.3 Third-Party Payment Processors

Payments may be processed by third-party payment processors. Their terms and privacy notices may apply to information they collect directly. Xendoo is not responsible for a payment processor's independent acts or omissions except to the extent required by law.

4.4 Subscription Renewal and Cancellation

Unless otherwise stated in a Service Order, subscriptions automatically renew for successive periods equal to the preceding Subscription Period. Either party may prevent renewal by providing written notice at least thirty (30) days before the end of the then-current Subscription Period. A Service Order may specify a different notice period, in which case the Service Order controls.

Cancellation or non-renewal is effective at the end of the then-current Subscription Period unless the Agreement expressly provides otherwise. Customer remains responsible for Fees incurred through the effective date of cancellation or termination. Requests concerning billing or cancellation may be submitted to botkeeper@xendoo.com.

4.5 Upgrades, Additional Usage, and Special Projects

Customer may purchase upgrades, additional usage, catch-up or clean-up services, implementation work, or other special projects as agreed in writing. Additional Fees and scope will be stated in a Service Order, change order, written approval, or other mutually accepted written communication.

4.6 Late Payments and Disputes

Past-due amounts may accrue a finance charge of one and one-half percent (1.5%) per month or the maximum rate permitted by law, whichever is lower. We may suspend access for amounts more than thirty (30) days past due after providing notice. Customer must submit a good-faith written billing dispute within ten (10) business days after the applicable invoice date and timely pay all undisputed amounts.

4.7 Taxes

Fees are exclusive of applicable sales, use, excise, value-added, and similar taxes. Customer is responsible for taxes arising from its purchase of the Services, excluding taxes based on Xendoo's net income.

5. Term and Termination for Customers

5.1 Term

The Agreement begins when Customer accepts these Terms or the applicable Service Order becomes effective and continues until all subscriptions have expired or been terminated.

5.2 Termination for Cause

Either party may terminate the Agreement for material breach if the breach is not cured within thirty (30) days after written notice. Xendoo may terminate or suspend immediately if continued use of the Services would violate law, create a material security risk, or materially threaten the Services or third parties.

5.3 Effect of Termination

Upon expiration or termination, Customer's right to use the Services ends. If Customer terminates for Xendoo's uncured material breach, Xendoo will refund prepaid Fees allocable to the unused portion of the terminated Subscription Period. If Xendoo terminates for Customer's uncured material breach, Customer remains responsible for Fees due through the effective date and any additional amounts expressly due under the Service Order. Sections intended by their nature to survive will survive termination.

6. Authorized User Accounts

Authorized Users may request deactivation of their individual accounts subject to Customer's administrative controls. Xendoo may suspend or terminate an Authorized User's access for violation of the Agreement, security concerns, Customer instruction, or termination of Customer's subscription.

7. Representations and Disclaimer of Warranties

Each party represents that it has authority to enter into the Agreement. Customer represents that its use of the Services and Customer Content will comply with applicable law and the Agreement.

EXCEPT AS EXPRESSLY PROVIDED IN THE AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, XENDOO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XENDOO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE FOREGOING LIMITATIONS DO NOT LIMIT CUSTOMER'S PAYMENT OBLIGATIONS OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED. THE PARTIES ACKNOWLEDGE THAT THESE LIMITATIONS ARE A MATERIAL BASIS OF THE BARGAIN.

9. Indemnification

Customer will defend, indemnify, and hold harmless Xendoo, its affiliates, and their respective officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys' fees arising from: (a) Customer Content; (b) Customer's or its Authorized Users' violation of applicable law or third-party rights; (c) Customer's material breach of the Agreement; or (d) Customer's or its Authorized Users' fraud, gross negligence, or willful misconduct.

Xendoo will defend Customer against a third-party claim that Customer's authorized use of the Services infringes a United States patent, copyright, or trademark, and will indemnify Customer against damages and reasonable costs finally awarded or agreed in settlement, provided Customer promptly notifies Xendoo, gives Xendoo control of the defense and settlement, and reasonably cooperates. Xendoo has no obligation for claims arising from Customer Content, unauthorized modifications, combinations not supplied or approved by Xendoo, continued use after notice of alleged infringement, or use outside the Agreement.

If the Services are or are likely to become subject to an infringement claim, Xendoo may procure the right for Customer to continue using them, modify or replace the affected Services, or terminate the affected Services and refund prepaid Fees allocable to the unused portion of the terminated Subscription Period.

10. Confidentiality

10.1 Confidential Information

"Confidential Information" means non-public information disclosed by or on behalf of one party ("Disclosing Party") to the other ("Receiving Party") that is designated confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure. Customer Content is Customer Confidential Information. Xendoo Confidential Information includes non-public information regarding the Services, technology, security, pricing, product plans, business operations, and intellectual property.

Confidential Information does not include information that the Receiving Party can demonstrate: (a) is or becomes public through no breach of the Agreement; (b) was lawfully known without restriction before disclosure; (c) is lawfully received from a third party without confidentiality obligation; or (d) is independently developed without use of the Disclosing Party's Confidential Information.

10.2 Protection and Permitted Use

The Receiving Party will use at least reasonable care to protect Confidential Information and will use it only to exercise rights or perform obligations under the Agreement. The Receiving Party may disclose Confidential Information to employees, affiliates, contractors, service providers, attorneys, accountants, and professional advisors who need to know it and are subject to confidentiality obligations.

10.3 Required Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law, subpoena, or court order, provided it gives prompt notice when legally permitted and reasonable assistance, at the Disclosing Party's expense, if the Disclosing Party seeks protective treatment.

10.4 Return, Deletion, and Remedies

Upon written request following termination, the Receiving Party will return or delete Confidential Information to the extent reasonably practicable, subject to legal retention requirements, ordinary-course backups, and records maintained for compliance or dispute purposes. Retained information remains subject to this Section. Unauthorized use or disclosure may cause irreparable harm for which equitable relief may be appropriate.

11. Confidentiality Obligations of Authorized Users

Authorized Users may receive access to non-public information belonging to Xendoo, Customer, or other parties. Authorized Users must protect such information using reasonable care, use it only for authorized purposes, and not disclose it except as permitted by Customer or the Agreement.

12. Third-Party Services

The Services may interoperate with or link to third-party products, applications, websites, data sources, or services ("Third-Party Services"). Third-Party Services are governed by their own terms and privacy practices. Xendoo does not control and is not responsible for Third-Party Services, except to the extent expressly stated in the Agreement.

13. Third-Party Disputes

To the maximum extent permitted by law, Xendoo is not responsible for disputes between Customer or an Authorized User and a third party arising independently of Xendoo's breach of the Agreement. Nothing in this Section waives rights or remedies that cannot lawfully be waived.

14. No Professional Advice; Automated and AI-Enabled Features

The Services may provide workflow assistance, classifications, recommendations, summaries, suggested entries, analytics, or other outputs, including outputs generated or assisted by artificial intelligence or automated systems. Such outputs may be incomplete or inaccurate and should be reviewed by appropriately qualified personnel before being relied upon.

Unless expressly stated in a Service Order, the Services do not constitute legal, tax, investment, audit, or other regulated professional advice. Customer remains responsible for professional judgments, filings, approvals, and decisions made using information from the Services.

15. Governing Law, Arbitration, and Class Action/Jury Trial Waiver

15.1 Governing Law

The Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 15.2. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR MATTERS THAT MAY PROPERLY BE BROUGHT IN SMALL CLAIMS COURT OR CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF TO PROTECT CONFIDENTIAL INFORMATION, DATA SECURITY, OR INTELLECTUAL PROPERTY, ANY DISPUTE ARISING OUT OF OR RELATING TO THE AGREEMENT OR THE SERVICES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY JAMS BEFORE A SINGLE ARBITRATOR UNDER THE APPLICABLE JAMS RULES.

Before commencing arbitration, the claimant must provide written notice describing the dispute and requested relief and allow at least sixty (60) days for informal resolution. Notices to Xendoo concerning a dispute may be sent to botkeeper@xendoo.com. Unless the parties agree otherwise, arbitration involving a business Customer will take place in Broward County, Florida, or remotely if permitted by the arbitrator and applicable rules.

An Authorized User acting in an individual, non-business capacity may opt out of this arbitration provision by sending written notice to botkeeper@xendoo.com within thirty (30) days after first accepting these Terms. The notice must include the individual's full legal name and a clear statement of the intent to opt out.

15.3 Class Action and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND AGREES THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. AN ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S CLAIM.

16. Non-Solicitation

During the term of the Agreement and for six (6) months thereafter, neither party will knowingly and directly solicit for employment an employee of the other party with whom it had material direct contact in connection with the Services, without the other party's prior written consent. This restriction does not apply to general solicitations not targeted at such personnel, responses to unsolicited inquiries, or hiring initiated without direct solicitation. This Section applies only to the extent permitted by applicable law.

17. General Provisions

17.1 Notices

Legal notices under the Agreement must be in writing and delivered by personal delivery, nationally recognized overnight courier, certified mail, or email where expressly permitted. Notices to Xendoo regarding Botkeeper may be sent to botkeeper@xendoo.com and to: Xendoo Inc., 6700 N Andrews Ave, Suite 300, Fort Lauderdale, Florida 33309, Attn: Legal. Notices to Customer may be sent to the address or email identified in the applicable Service Order or Customer account.

17.2 Publicity and Trademarks

Neither party may use the other party's name, trademarks, logos, or other brand identifiers in public marketing, press releases, case studies, customer lists, or promotional materials without prior written consent, except for factual references required by law or expressly authorized in a Service Order. Any permitted use must comply with the applicable owner's brand guidelines.

17.3 Independent Contractors

The parties are independent contractors. The Agreement does not create a partnership, joint venture, agency, fiduciary, franchise, or employment relationship.

17.4 Assignment

Customer may not assign the Agreement without Xendoo's prior written consent, not to be unreasonably withheld, except that Customer may assign the Agreement upon written notice in connection with a merger, reorganization, change of control, or sale of substantially all assets, provided the assignee is not a direct competitor of Xendoo and assumes Customer's obligations. Xendoo may assign the Agreement to an affiliate or in connection with a merger, reorganization, financing, change of control, sale of assets, or similar corporate transaction.

17.5 Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, utility or telecommunications failures, internet disruptions, or widespread cyber events, except that this Section does not excuse payment obligations.

17.6 Waiver; Severability

A waiver must be in writing and applies only to the specific instance stated. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable or severed, and the remaining provisions will remain in effect.

17.7 Entire Agreement; Order of Precedence

The Agreement constitutes the entire agreement between the parties regarding the Services and supersedes prior or contemporaneous proposals, discussions, and agreements on that subject. In the event of conflict, a signed Service Order controls over these Terms, and a signed Data Processing Addendum controls with respect to privacy and data-processing matters.

17.8 Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will provide notice through the Services, by email, or by another reasonable method. Unless a different effective date is stated, updated Terms will apply prospectively. Changes to material commercial terms in an active signed Service Order require the agreement of the parties unless the Service Order expressly provides otherwise.

17.9 Survival

Provisions that by their nature should survive expiration or termination will survive, including provisions concerning ownership, payment obligations accrued before termination, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and general legal terms.

Privacy Policy

Last Updated: October 2026

This Privacy Policy explains how Xendoo Inc. ("Xendoo," "Botkeeper," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with the Botkeeper websites, platform, applications, communications, and related services (collectively, "Botkeeper"). Botkeeper is a business division and brand owned and operated by Xendoo Inc.

This Privacy Policy applies to personal information we process as a business or controller for our own purposes. When we process personal information contained in Customer Content on behalf of a business Customer, our processing is governed by the applicable Agreement and, where applicable, a Data Processing Addendum.

1. Personal Information We Collect

Depending on how you interact with Botkeeper, we may collect the following categories of personal information:

Identifiers and contact information, such as name, business email address, mailing address, telephone number, employer, and job title.

Account and authentication information, such as username, account settings, access permissions, and security information.

Commercial and transaction information, such as subscription information, invoices, purchases, billing status, and payment-related information. Payment card or bank information may be collected directly by our payment processors.

Customer Content, including business, accounting, bookkeeping, financial, tax, transaction, document, and related information submitted through the Services.

Internet, device, and network information, such as IP address, browser type, device information, operating system, referring URLs, access times, log information, and interactions with our websites and Services.

Usage and product information, such as features used, pages viewed, actions taken, support interactions, and performance information.

Communications, such as emails, support requests, survey responses, feedback, and other communications with us.

Marketing and preference information, such as communication preferences and information about engagement with marketing messages.

Other information you choose to provide or that we are permitted to collect under applicable law.

2. Sources of Personal Information

We may collect personal information:

• directly from you;

• from the Customer or organization that provides you access to Botkeeper;

• automatically when you use our websites or Services;

• from service providers, integration partners, and third-party services you or Customer connect to Botkeeper;

• from business partners, event organizers, referral sources, and publicly available business sources; and

• in connection with corporate transactions or business development activities.

3. How We Use Personal Information

We may use personal information to:

• provide, operate, maintain, configure, and support Botkeeper;

• create and administer accounts and authenticate users;

• process subscriptions, billing, payments, and transactions;

• perform bookkeeping, accounting-technology, automation, workflow, support, and related functions requested by Customer;

• communicate with you about the Services, support requests, security, billing, and administrative matters;

• personalize and improve the Services and user experience;

• develop, test, analyze, and improve products, features, automation, and AI-enabled capabilities;

• monitor performance, troubleshoot issues, prevent fraud and abuse, and protect the security and integrity of Botkeeper;

• conduct analytics and create aggregated or de-identified information;

• market our products and services, subject to applicable law and your communication preferences;

• comply with law, legal process, contractual obligations, and regulatory requirements;

• establish, exercise, or defend legal claims; and

• carry out other purposes disclosed at the time of collection or with your consent.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients as reasonably necessary:

• service providers and subprocessors that support hosting, cloud infrastructure, security, analytics, communications, customer support, payment processing, professional services, and other business functions;
• affiliates and personnel who need access to perform their responsibilities;
• integration partners and third-party services at Customer's direction or when necessary to provide a requested integration;
• professional advisors, auditors, insurers, financial institutions, and legal counsel;
• government authorities, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, security, or property;
• a buyer, investor, lender, successor, or other relevant party in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction; and
• other parties when you or Customer directs us to disclose information or provides consent.

We do not sell personal information for monetary consideration. To the extent our use of advertising, analytics, or similar technologies constitutes "selling," "sharing," or targeted advertising under an applicable U.S. state privacy law, we will provide any legally required notice and choice mechanism.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate Botkeeper, remember preferences, understand usage, measure performance, improve the Services, secure accounts, and support marketing and analytics. Browser and device controls may allow you to limit certain technologies. Where required by law, we will obtain consent or provide an applicable opt-out mechanism.

Some browsers or devices transmit Global Privacy Control or other preference signals. Where applicable law requires recognition of a legally valid opt-out preference signal, we will process the signal as required.

6. De-Identified and Aggregated Information

We may create aggregated or de-identified information that cannot reasonably be used to identify an individual. We may use and disclose such information for lawful business purposes, including analytics, benchmarking, security, product development, and service improvement. Where required by law, we will maintain such information in de-identified form and will not attempt to re-identify it.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with contractual and legal obligations, resolve disputes, enforce agreements, maintain appropriate business and financial records, and protect against fraud or abuse. Retention periods vary based on the type of information, the nature of the relationship, legal requirements, and operational needs. Information may remain in backups for a limited period after deletion from active systems.

8. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. These measures may include encryption, access controls, authentication controls, monitoring, and other security practices appropriate to the nature of the information and Services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Processing

Xendoo is based in the United States. Personal information may be processed in the United States and in other locations where Xendoo, its affiliates, personnel, contractors, or service providers operate. Those locations may have data-protection laws that differ from the laws where you live. Where required, we use appropriate contractual or other safeguards for cross-border transfers.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, or additional information about our processing; to opt out of certain sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; to withdraw consent where processing is based on consent; and to appeal a decision regarding a privacy request.

To submit a privacy request, contact support@botkeeper.com or use any privacy-request mechanism made available through Botkeeper. We may need to verify your identity and authority before completing a request. If you submit a request on behalf of another person, we may require proof of authorization. We will not discriminate against you for exercising privacy rights provided by applicable law.

If we process personal information solely on behalf of a Customer, we may direct your request to that Customer because the Customer controls the information and determines how it is processed.

11. Marketing Communications

You may opt out of promotional email communications by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may continue to send transactional, security, billing, support, and other non-promotional communications related to your account or the Services.

12. Children

Botkeeper is intended for business users and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our public websites. If you believe a child has provided personal information to us inappropriately, please contact us.

13. Third-Party Services and Links

Botkeeper may link to or integrate with third-party websites, applications, or services. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to personal information they process independently.

14. Business Transfers

If Xendoo is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated" date. If changes are material, we may provide additional notice through the Services, by email, or by another reasonable method. Changes apply prospectively unless otherwise required by law.

16. Contact Information

Questions or requests concerning this Privacy Policy may be directed to:

Xendoo Inc. - Botkeeper
6700 N Andrews Ave, Suite 300
Fort Lauderdale, FL 33309
Email: support@botkeeper.com
Telephone: (954) 773-9525