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Support Tips and Tricks

When submitting a ticket, there are a few steps you can take to help ensure that your issue is resolved as efficiently as possible

  • Be specific: if a ticket reads “Botkeeper isn’t working,” support specialists cannot begin investigating the issue until they know what you're seeing on your end that is different from the expected behavior.
  • Clarify with visuals and examples: it can be hard to describe an issue with words, particularly if it’s only happening on your browser, your device, or your office network. It's helpful to include screenshots, videos, GIFs, or steps on how to recreate the scenario when possible.