Knowledge Base & Help Center

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Knowledge Base & Help Center

Troubleshooting & Support

Troubleshooting & Support

Support isn’t one-size-fits-all — which is why Botkeeper offers various ways to engage with our support channels and resources.

Troubleshooting

Where can I find outage or status updates?

My BOS platform doesn’t load after I enter my credentials, what should I do?

What if I can’t access my authenticator app?

How do I resend an invitation if the user’s Welcome Email has expired?

What do I do if a user updated their email address, but didn’t receive the confirmation code email?

What do I do if a user didn’t receive their password reset email?

What do I do if I don't receive a two-factor authentication (2FA) code, or the code I have doesn't work?

I am not receiving my two-factor authentication (2FA) verification code to my phone or authenticator app, how do I get help logging in to the portal?

I am not receiving my verification code by text, how do I get help logging in to the portal?

What if my verification code doesn't work, how do I get help?

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Introduction to Botkeeper Support

Getting Started with Botkeeper Support

Support Tips and Tricks

How to Access the Support Channels

How do I access the knowledge base and help center?

Who are the Botkeeper Accounting Experts?

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Support Channels

The Botkeeper Knowledge Base

Botkeeper Support Tickets

Botkeeper Support Inbox

Chat with our SupportBot