- Knowledge Base & Help Center
- Troubleshooting & Support
- Troubleshooting
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FAQs
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Troubleshooting & Support
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Standard Operating Procedures & Policies
- Transaction Categorizations | Basic Services
- Schedule Maintenance with Month End Journal Entry | Basic Services
- Payroll Journal Entries | Basic Services
- Simple Month End Journal Entries | Basic Services
- Bank & Credit Card Reconciliation | Basic Services
- Standard Monthly Report Package
- Month-End Close | Basic Services
- Monthly Close Timing and Required Information
- Autonomous AP Processing | Advanced Services
- Applying Payments to AR Invoices | Advanced Services
- Class & Department or Project/Job Tracking | Advanced Services
- Payroll Categorizations | Advanced Services
- QBO W-9 Form Request | Advanced Services
- 3rd Party Point-of-Sale & Credit Card Merchant | Advanced Services
- Monthly Standard Invoicing | Advanced Services
- Enhanced Ongoing Report Support | Advanced Services
- 3rd Party Inventory Reconciliation | Advanced Services
- Rapid Write Up Procedures
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BOS Feature User Guide
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Accounting Partner Resources
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AI UNCHAINED Conference
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Product Updates & Release Notes
What if my verification code doesn't work, how do I get help?
We have you covered!
If you are using 2FA with SMS text messaging, the verification code expires after three minutes. If you didn't enter the code quickly enough, it will be rejected. Click "resend," and try again. You may only request 5 codes within one hour.
If you are using 2FA with an authenticator app, the verification code expiration will vary based on the app you are using. If the first code you try is not accepted, wait for the app to generate another and try again.
If after a few attempts you still can't get in, contact your portal administrator for assistance in resetting your two-factor authentication.