Privacy Policy

 

Protecting your personal information is our priority. This Privacy Policy applies to https://www.Botkeeper.com/, portal.Botkeeper.com, and the services and platform accessible through those websites (collectively, “Botkeeper”) and governs how we collect and use your personal information.

This is an important document. We recommend that you read it carefully.

Users Outside of the United States

We offer Botkeeper to clients who are primarily in the United States. Botkeeper is hosted in the United States and is governed by United States law. If you are using Botkeeper from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.

By using Botkeeper, you understand that and consent to, your personal information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

Personal Information Defined

Personal information means any information that identifies you that can be reasonably used to infer this information.

Collection of your Personal Information

When you access or use Botkeeper, we may collect personal information from you, such as your:

– First and Last Name
– Mailing Address
– E-mail Address
– Phone Number
– Employer
– Job Title

If you purchase our products or services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. You may be required to provide certain personal information to us when you elect to use Botkeeper. These may include: (a) registering for an account on Botkeeper; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; or (e) submitting your credit card or other payment information when ordering and purchasing products and services on Botkeeper.

Use of your Personal Information

When you give us your personal information, we may use it:

  • for the specific purpose for which it was collected;
  • to deliver Botkeeper to you;
  • to personalize your experience on Botkeeper;
  • to provide customer service to you and/or to address your technical support questions;
  • to alert you of new products or services, features, or enhancements;
  • to provide important information about Botkeeper, such as changes to Botkeeper or updates to our policies;
  • to improve Botkeeper;
  • as permitted by law; and
  • for any other purpose with your consent.

You have the right at any time to prevent us from contacting you for marketing purposes. You can opt-out of promotional communications by following the unsubscribe instructions provided in each promotional email that we send to you. We may continue to send you administrative emails including, for example, periodic updates to this Privacy Policy, even if you indicate that you no longer wish to receive promotional email from us.

We will retain your personal information only for as long reasonably necessary for the purposes set forth above. We may retain your personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, if required by law, or as retained in our data backup systems or cached or archived pages. All of your personal information that we keep will continue to be subject to the terms of this Privacy Policy to which you have agreed.

When We Disclose Your Personal Information

We do not sell, rent or lease your personal information to third parties without your consent. We may disclose your personal information for certain purposes and to third parties as described below:

With Your Consent. We may share your personal information when we have your consent. You can revoke your consent at any time by providing notice to us at human@botkeeper.com.

Service Providers. We may employ other companies and people to perform tasks on our behalf and we may need to share your personal information with them to provide services to you. Unless we tell you differently, they do not have any right to use your personal information beyond what is necessary to assist us.

To Protect Botkeeper. We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; and/or (c) act under exigent circumstances to protect the personal safety of our users or the public.

Business Transfers. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. Any acquirer of our assets may continue to process your personal information as set forth in this Privacy Policy.

External Business Partners. Botkeeper may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

Managing Your Personal Information

Correcting, Updating, Accessing, or Removing Personal Information. You can correct, update, or remove your personal information if it changes or if you no longer want to receive information from us beyond information related to our services. This can be done by managing your personal information through your Botkeeper account or by emailing a request to us at human@botkeeper.com. You may also request access to your personal information that we collect by sending a request to us at human@botkeeper.com.

Deleting Your Account. You may request deletion of your account by sending an e-mail to human@botkeeper.com. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal information after you delete your account, but not in a manner that would identify you personally.

Your California Privacy Rights. California Civil Code Section 1798.83 permits users that are California residents to request certain information regarding our disclosures of personal information to third parties for such third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at human@botkeeper.com.

Tracking User Behavior

Botkeeper may keep track of the websites and pages our users visit within Botkeeper in order to determine what Botkeeper services are the most popular. This data is used to deliver customized content and advertising within Botkeeper to you.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Botkeeper. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of Botkeeper.

Use of Cookies

Botkeeper may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your computer by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, a cookie helps Botkeeper recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Botkeeper website, the information you previously provided can be retrieved, so you can easily use the Botkeeper features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Botkeeper services or websites you visit.

Do Not Track Signals

Some web browsers may transmit “do not track” signals to websites with which the web browser communicates. Botkeeper does not currently recognize or respond to “do not track” signals. However, Botkeeper may in the future elect to recognize or respond to “do not track” signals.

Links

Botkeeper contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other websites. We encourage you to be aware when you leave Botkeeper and to read the privacy statements of any other website that collects your personal information.

Security of your Personal Information

We secure your personal information from unauthorized access, use, or disclosure. We use the following methods for this purpose:

– SSL Protocol
– Incapsula
– Two Factor Authentication
– Database Encryption

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through Botkeeper cannot be guaranteed.

Children Under Thirteen

We do not knowingly collect personal information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Changes will become effective immediately but will not apply retroactively.

Contact Information

We welcome your questions or comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at:

Botkeeper
745 Atlantic Ave
Boston, Massachusetts 02111

Email Address:
support@Botkeeper.com

Telephone number:
800-823-8064

Effective as of August 2, 2018